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Systems Support Technician

Company Name:
ITT/ESI Headquarters
ITT Technical Institute is a leading provider of technology-oriented postsecondary degree programs designed to help students develop skills and knowledge they can use to pursue career opportunities in a variety of fields. At our more than 140 accredited ITT Technical Institutes located in approximately 39 states, we predominately provide career-focused degree programs of study in fields involving technology, criminal justice, business, and nursing to approximately 60,000 students. Today, we continue to execute our model, add new programs of study, and grow at a very rapid pace building new campus locations across the country.
At ITT Tech we are committed to helping men and women develop the skills and knowledge to pursue many opportunities in fields involving technology, criminal justice, and business.
The Systems Support Technician provides user support services for school administration and classrooms by performing first level PC maintenance and by troubleshooting network problems. Coordinates all efforts at the school level to address and resolve technical and network issues in coordination with Headquarters technical staff when necessary.
Responsibilities
Tier1 Support (60%)
Manages user accounts and profiles for computer, alarm, voicemail and phone systems.
Troubleshoots reported problems and documents diagnostic steps for issues related to computers, periphery equipment, alarm, and phone systems. Conducts research to find solutions and implements the most appropriate solution.
Follows-up with internal customers to ensure that technical needs have been met.
System Maintenance (15%)
Implements software and hardware releases, bug fixes and/or operational improvements as directed by
Headquarters staff. Re-images, cleans, and maintains computers. Makes repair or hardware
replacement recommendations to the Director.
Performs server backup in accordance with enterprise backup policy and maintain application and curriculum software as directed by Headquarters staff.
HQ Communications and Collaboration (5%)
Collaborates with Headquarters'' IT Operations, Network Team, and/or third party service/warranty provider to restore services and correct core problems.
Assists Headquarters IT staff with enterprise wide project planning and implementations as needed.
Curriculum Support (15%)
Provides technical/network support on the distribution of curriculum software images. Provides user training and assistance.
Safety and Security (5%)
Performs safety and security and other technical duties as assigned (e.g. Security Systems, Disaster Recovery planning, etc.)
May supervise student workers or Federal Work Study employees performing similar work.
Requirements
Knowledge of computer and network systems typically acquired through completion of an Associate's degree in a related field or equivalent experience. A+ Certification preferred.
At least one year of experience with LAN/WAN, Windows and desktop applications with knowledge of network essentials and concepts.
Possess interpersonal, influencing and collaboration skills. Able to work with a variety of levels inside and outside of the college.
Ability to respond effectively in writing. Ability to write effective reports and/or presentations.
Efficiently utilize a personal computer and related software including Microsoft Office, departmental specific software and Internet proficiencies.
Proven educational or administrative experience in solving problems for individuals. Experience with analyzing and identifying the strengths and weaknesses of options and exercising critical thinking, problem solving, and judgment skills.
Apply and maintain a broad knowledge of principles, practices, procedures, laws and regulations.
Able to work independently with minimal supervision while maintaining high level, quality work and output. Ability to work in a fast-paced, dynamic, results-oriented environment.
Proven track record of project completions on time and within budget or other constraints. Past history of quality attention to detail.
Interacts in a cooperative and professional manner with others. Able to work effectively in a team environment. Past history of developing constructive and cooperative working relationships with others and maintaining them over time.
At ITT Technical Institute, we are experiencing terrific growth and offer robust career development and advancement potential! We offer a competitive salary, 401(k), group medical (including a Health Savings Account option), dental and vision coverage, flexible spending accounts, a tuition discount program of more than 50% for you and your immediate family members, and employee tuition reimbursement, just to name a few.
Visit us at to learn more about us and apply online.
ITT Technical Institute issues, on an annual basis, a Safety and Security Policies and Crime Statistics Report. The Report discloses information about our College's safety and security policies and procedures, and statistics concerning the number of particular crimes reported to each College and local law enforcement agencies as occurring on each College's premises or public property adjacent to the School. The Report serves to inform each College's students, prospective students, employees and prospective employees of the existence and enforcement of the College''s safety and security policies.
To access the Report for calendar year 2011 and a Campus Sex Crimes Prevention Act Notice, go to: .
ITT Technical Institute will provide a paper copy of the Report upon request.
Date: 2014-04-08
Country: US
State: IN
City: Fort Wayne
Postal Code: 46825-5532
Category: Administration

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