Director of Agent Services and Tech Trainer
Fort Wayne, IN Fort Wayne, IN Full-time Full-time $43,000 - $50,000 a year $43,000 - $50,000 a year 1 day ago 1 day ago 1 day ago Keller Williams Realty Group Who are we? Frequently recognized for outstanding company culture, and recently named as Fortune's most innovative company for 2023, and top agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents.
The Keller Williams Realty Group Market Center features state-of-the-art real estate training rooms, majestic office space, and a friendly atmosphere that is recognizable the moment you enter.
With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Realty Group is a hot spot for agents looking to rapidly build and grow their real estate careers.
Who are we looking for? The Director of Agent Services must be able to handle a wide range of responsibilities.
The right person for this position will be friendly and outgoing with a strong desire to help and serve others.
The Agent Services Director will assist the Team Leaders with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center.
This person should be a self-starter that is comfortable taking charge with little to no supervision.
The Director of Agent Services must be able move with a sense of urgency to ensure they take care of their agent's needs in a timely manner.
Key characteristics and skills required for success in this role:
High level hospitality skills, both verbal and written Team player mindset.
Must be sociable, welcoming, and enjoy participating in varied events Flexible.
must be able to prioritize and accommodate changes and interruptions without losing sight of time-management priorities Highly organized.
Able to juggle varying tasks and requests daily.
Ability to follow established processes and protocols Proficient with communication and social media platforms and design software:
general computer skills, google suite, zoom, FB, Instagram, Slack, What's App, e-letter systems, Canva, in-design Ability to be in-house expert in meeting equipment:
using the office systems to run PowerPoint presentations, zoom meetings, etc Ability to learn to be proficient in CRM system, zoom, docusign Position is full time on-site What will you do? Essential duties and responsibilities Front Desk services - greeting, providing assistance and responding to calls and questions from:
clients, agents, management, co-brokers, and guests of the brokerage Provide high-level concierge service provider for clients and agents Serve as the expert for all questions and services, referring agents to the best internal resource for each Work closely with Market Center Leadership during recruitment, on-boarding and retention activities.
Onboarding Liaison.
Manage and guide all new agents through the process of onboarding.
Develop a system and track metrics:
ie how many care calls a month, to support on-boarding goals Supervise, train, lead and hold accountable up to 4 direct reports including the Director of First Impressions, Director of Communication and Virtual support assistant through weekly team meetings and 1-on-1's.
Follow established, and continuously improve our systems to stay ahead and on top of agent and market center activities at all times.
Work closely with Team Leaders and Market Center Administrators Train in the Market Center monthly on a variety of topics.
Examples:
CRM and Command Tech, Compliance, 201 Contacts, Designs, Newsletters (follow the KWRI options) Liaison with preferred vendors and service providers for participation in office programs Build a passive revenue stream for the Market Centers through select vendor sponsorships.
Assist with all Market Center events, not limited to RED Day, training events, office meetings, lunch coordination, weekly setup when in Market Center, and many other activities throughout the year Knowledge/Skills Extraordinary people skills Technology Savvy Leadership, management, team-building skills Goal setting, planning, accountability skills Problem-solving skills Proactive, positive attitude Career development and training skills One-on-one training with agents Willing and able to embrace new technology, master it, and teach it to others Track record of success in past jobs/tasks Min Job
Experience:
1-2 years in full-time role Education:
Bachelor's degree:
preferred marketing, business marketing Compensation Compensation commensurate with experience.
Health insurance reimbursement plan available, paid time off benefits including holiday, sick and vacation pay.
Job Type:
Full-time Pay:
$43,000.
00 - $50,000.
00 per year
Benefits:
On-the-job training Paid time off Professional development assistance Referral program Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Fort Wayne, IN 46802:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Keller Williams Realty Group Market Center features state-of-the-art real estate training rooms, majestic office space, and a friendly atmosphere that is recognizable the moment you enter.
With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Realty Group is a hot spot for agents looking to rapidly build and grow their real estate careers.
Who are we looking for? The Director of Agent Services must be able to handle a wide range of responsibilities.
The right person for this position will be friendly and outgoing with a strong desire to help and serve others.
The Agent Services Director will assist the Team Leaders with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center.
This person should be a self-starter that is comfortable taking charge with little to no supervision.
The Director of Agent Services must be able move with a sense of urgency to ensure they take care of their agent's needs in a timely manner.
Key characteristics and skills required for success in this role:
High level hospitality skills, both verbal and written Team player mindset.
Must be sociable, welcoming, and enjoy participating in varied events Flexible.
must be able to prioritize and accommodate changes and interruptions without losing sight of time-management priorities Highly organized.
Able to juggle varying tasks and requests daily.
Ability to follow established processes and protocols Proficient with communication and social media platforms and design software:
general computer skills, google suite, zoom, FB, Instagram, Slack, What's App, e-letter systems, Canva, in-design Ability to be in-house expert in meeting equipment:
using the office systems to run PowerPoint presentations, zoom meetings, etc Ability to learn to be proficient in CRM system, zoom, docusign Position is full time on-site What will you do? Essential duties and responsibilities Front Desk services - greeting, providing assistance and responding to calls and questions from:
clients, agents, management, co-brokers, and guests of the brokerage Provide high-level concierge service provider for clients and agents Serve as the expert for all questions and services, referring agents to the best internal resource for each Work closely with Market Center Leadership during recruitment, on-boarding and retention activities.
Onboarding Liaison.
Manage and guide all new agents through the process of onboarding.
Develop a system and track metrics:
ie how many care calls a month, to support on-boarding goals Supervise, train, lead and hold accountable up to 4 direct reports including the Director of First Impressions, Director of Communication and Virtual support assistant through weekly team meetings and 1-on-1's.
Follow established, and continuously improve our systems to stay ahead and on top of agent and market center activities at all times.
Work closely with Team Leaders and Market Center Administrators Train in the Market Center monthly on a variety of topics.
Examples:
CRM and Command Tech, Compliance, 201 Contacts, Designs, Newsletters (follow the KWRI options) Liaison with preferred vendors and service providers for participation in office programs Build a passive revenue stream for the Market Centers through select vendor sponsorships.
Assist with all Market Center events, not limited to RED Day, training events, office meetings, lunch coordination, weekly setup when in Market Center, and many other activities throughout the year Knowledge/Skills Extraordinary people skills Technology Savvy Leadership, management, team-building skills Goal setting, planning, accountability skills Problem-solving skills Proactive, positive attitude Career development and training skills One-on-one training with agents Willing and able to embrace new technology, master it, and teach it to others Track record of success in past jobs/tasks Min Job
Experience:
1-2 years in full-time role Education:
Bachelor's degree:
preferred marketing, business marketing Compensation Compensation commensurate with experience.
Health insurance reimbursement plan available, paid time off benefits including holiday, sick and vacation pay.
Job Type:
Full-time Pay:
$43,000.
00 - $50,000.
00 per year
Benefits:
On-the-job training Paid time off Professional development assistance Referral program Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Fort Wayne, IN 46802:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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